Ecommerce
General Purchasing Questions
Annual Subscriptions
- Is a user the same as a license holder?
- Managing Users/Seats – Steps for assigning, updating, or removing user seats.
- If a document says it is included in my subscription, can I download it without additional cost?
- How do I access my subscription after transferring it?
- How to Transfer Subscription – How to transfer a subscription to another person or account.
- Do I need an extra license for a second person to log in?
- Can I use one subscription license with multiple users?
- What are my options for managing seats?
- How do I add users to my subscription?
- When is payment taken for auto-renewals?
One-Time Use Documents
Account, Membership, & Subscriptions
Purchasing, Payments, & Orders
- How to submit a tax exemption?
- How do I update my credit card?
- Can I get a sales tax exemption for my purchase?
- Is there a bulk discount for purchasing multiple documents?
- How long do I have to finalize a purchased editable digital document?
- How do I check which card is on file?
- How do I change the phone number used for MFA?
- How to request a refund or cancel a document purchased in error?
- What payment methods are accepted?
- I purchased the wrong document, what should I do?
- How do I locate and print my receipt?
- What’s the most affordable way to use AIA docs?
- Where can I view sample documents?
- How do I retrieve an invoice or receipt for my order?