What are my options for managing seats?
Summary:
This article outlines the different options for managing seats in an AIA Contract Documents subscription. It explains how single-user and multi-user subscriptions work, how to add or transfer seats, and how to change the billing admin. It also emphasizes that sharing login credentials is not allowed and provides guidance for updating seat assignments through the Subscription Management page or Customer Support.
Options for Managing Seats
1. Single-User Subscription
- Only one person can log in and use the subscription.
- Sharing login credentials is not allowed and violates the Terms of Use.
2. Multi-User (Multi-Seat) Subscription
- You can purchase additional seats for your subscription.
- Each seat allows one unique user to have their own login and access.
- To add a user, go to My Account > Subscription Management and use the “Buy More Licenses” or “Add Seats” option.
- Assign the new seat to the additional user, who will then receive their own login credentials.
3. Transferring a Seat
- If someone leaves your organization or no longer needs access, you can transfer their seat to a new user by updating the assigned email/user in your account management portal or by contacting Customer Support.
4. Changing the Billing Admin
- If you need to change the person responsible for managing the subscription (the billing admin), contact Customer Support.
Summary Table
| Action | What to Do |
|---|---|
| Add a user | Buy an extra seat and assign to new user |
| Remove a user | Unassign their seat and reassign to someone new |
| Change billing admin | Contact Customer Support |
| Share login with others | Not allowed |
Tip:
If you need help adding, removing, or transferring seats, Customer Support can guide you through the process.
FAQ's
Can I share my login with another user?
No, sharing login credentials is not allowed under the Terms of Use.
How do I add a new user to my subscription?
Purchase an additional seat and assign it to the new user through Subscription Management.
What should I do if someone leaves my organization?
You can transfer their seat to a new user by updating the assigned email or contacting Customer Support.
Let me know if you'd like help formatting this for Zendesk or need support with another article.