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I purchased the wrong document, what should I do?

Summary:

This article explains what to do if you accidentally purchase the wrong AIA Contract Document. It outlines the steps to contact Customer Support, avoid using or finalizing the document, and purchase the correct one. Refunds are only granted if the document is unused and the correct version is purchased promptly. The article also includes a sample message and notes about refund eligibility.

Steps to Take if You Purchased the Wrong Document

1. Contact Customer Support Immediately

  • Reach out to Customer Support ( support@aiacontracts.com) as soon as you realize the mistake.
  • Provide these details:
    • Your email address
    • The order number for the incorrect document
    • The name of the document you purchased in error
    • The reason for your request (e.g., “Purchased Wrong Document”)

2. Do Not Use or Finalize the Document

  • Refunds are only granted if the document has not been used or finalized

3. Purchase the Correct Document

  • If you need a different document, purchase the correct one within a reasonable period

4. Customer Support Will Validate Your Request

  • Support will check that:
    • The incorrect document was not used/finalized.
    • The correct document was purchased soon after the mistake.
  • Approval is required

5. Refund Processing

  • If approved, Support will cancel the incorrect document and notify Finance to process your refund.
  • You’ll receive an email confirmation, and the refund will be issued to your original payment method. It may take a few days for the funds to appear

Sample Message to Customer Support

Hi,
I accidentally purchased [Document Name] (Order #123456). I have not used or finalized it and have now purchased the correct document.
Please cancel the incorrect document and process a refund.
Thank you!

Note:

  • Refunds are only granted for specific reasons and within a short time window after purchase.
  • If your request does not meet the criteria, it may be denied per the Terms of Use.

FAQs:

Can I get a refund if I bought the wrong document?
Yes, if the document was not used or finalized and the correct one was purchased soon after.

What information should I include when contacting Customer Support?
Provide your email address, order number, document name, and reason for the request.

How long does it take to receive a refund?
Once approved, refunds are processed to your original payment method and may take a few days to appear.