How do I access my subscription after transferring it?

This article explains how to transfer a subscription on aiacontracts.com, including changing the billing admin, accessing the subscription after transfer, and assigning seats to other users. It outlines the required steps, information needed for support, and important conditions like invoice clearance and account setup. Users are guided through managing access and troubleshooting common issues during the transfer process.

How to Transfer a Subscription

1. Contact Customer Support

• Transferring a subscription (changing the billing admin) must be done through Customer Support.
• Provide the following information:
  • Current billing admin’s name and email
  • New billing admin’s name and email
  • Confirmation that all invoices are paid
  • Confirmation that the new admin has set up a profile in eCom (aiacontracts.com)

2. Customer Support Will Process the Transfer

• Support will update the subscription so the new user becomes the billing admin.
• The new billing admin will receive an invitation to set up their account if they don’t already have one.

3. Access the Subscription

• The new user logs in to https://www.aiacontracts.com/ with their credentials.
• Go to My Account > Subscription Management to view and manage the transferred subscription.

4. Assign Seats (if multi-user)

• The new billing admin can assign seats to other users as needed.
• Each user must have their own email address and will receive an invitation to set up their login.

Important Notes

• All invoices must be paid before a transfer can occur.
• If the new billing admin does not have an account, they must create one before the transfer.
• If you are consolidating subscriptions or have a special scenario, let Customer Support know for additional guidance.

Tip:
If you need to transfer a seat (not the billing admin), you can unassign the seat from the old user and assign it to the new user in Subscription Management, or ask Customer Support for help.

FAQs

How do I transfer my subscription to a new billing admin?
Contact Customer Support with both the current and new admin’s name and email, confirmation of paid invoices, and confirmation that the new admin has an account.

What happens after the subscription is transferred?
The new billing admin receives access to manage the subscription and can assign seats to other users.

Can I transfer just a seat instead of the whole subscription?
Yes, you can unassign a seat from one user and reassign it to another through Subscription Management or by contacting Customer Support.