Summary
If a signer does not receive a reminder email for a document signature in Catina, confirm the email address is correct, have the signer check spam or junk folders, and verify that email security settings are not blocking Catina messages. You can also resend the reminder from the document’s Signatures or Workflow section. If the document has already been signed, a reminder will not be sent. Contact Support if the issue continues.
Confirm the Signer’s Email Address
Open the document in Catina.
Verify the signer’s email address is entered correctly and does not contain typos.
Check Spam or Junk Folders
Ask the signer to check their Spam, Junk, or Quarantine folders.
Have them search for emails sent from DocuSign NA4 System <dse_NA4@docusign.net>
Subject lines :
Review & sign AIA Contract Document
Completed: Review & sign AIA Contract Document
Voided: Review & sign AIA Contract Document -
Check Email Security or Firewall Settings
Some organizations block automated system emails.
The signer may need to contact their IT team to ensure Catina emails are allowed.
Resend the Reminder Email
Open the document in Catina.
Navigate to the Signatures or Workflow section.
Select Resend Reminder.
Verify the Signature Status
If the document has already been signed, a reminder email will not be sent.
Need Additional Help?
If the reminder email is still not received after completing the steps above, please contact Support for further assistance.
FAQs
1. Why didn’t the signer receive the reminder email?
The most common reasons include an incorrect email address, the message being filtered into spam or junk folders, or email security settings blocking automated emails from Catina.
2. Can I resend the reminder email?
Yes. Open the document in Catina, go to the Signatures or Workflow section, and select Resend Reminder.
3. Why can’t I resend a reminder for this document?
If the document has already been signed, Catina will not send reminder emails. Verify the document’s signature status before attempting to resend.