Summary
AIA Contract Documents is improving the security of your data within our online platforms through a new Multi-Factor Authentication Process. This article walks through what our authentication process is, how to set it up, and some frequently asked questions.
What is a Multi-Factor Authenticator:
Multi-factor authentication (MFA) is an authentication method that requires the user to provide two or more forms of identity verification before they’re allowed access to a website, network, or application. Implementing a MFA can significantly strengthen security across various digital platforms through:
- Mitigating the risk of data breaches and unauthorized access
- Supporting compliance of industry regulations and standards, like GDPR and PCI DSS
- Making it exceedingly difficult for attackers to access sensitive information
- Maintaining trust and credibility with customers
AIA Contract Documents is introducing a new Multi-Factor Authenticator to help increase account security and privacy while using our online platforms. When you log into the Catina or ACD5 Platform, you will be prompted to set up a phone number and provide a verification code to confirm your identity. To learn more about the steps please check out the short guide below.
How to step up your Multi-Factor Authenticator:
To step up your Multi-Factor Authenticator, log into either the Catina or ACD5 Platform.
1. Once you log in you should automatically see the Multi-Factor Authenticator screen similar to below:
2. Enter your phone number and click Send Code.
3. Enter the code you received on the following screen:
3. Once you click Verify Code you will be redirected to your Online Platform.
FAQS:
How do I enable Multi-Factor Authenticator for my account?
Multi-Factor Authentication is required by AIA Contract Documents for all customers. You will automatically be prompted to register on your first log in once enabled.
Which authentication methods are supported?
AIA Contract Documents support the following Multi-Factor Authentication methods:
- SMS-based verification through a cellphone (Landlines are not available for enhanced security)
What should I do if I lose access to my Multi-Factor Authenticator device?
If you lose access to your Multi-Factor Authentication method (for example, your phone number changes) please contact our Customer Support team at support@aiacontracts.com to help reset your account.
Can I disable Multi-Factor Authentication after enabling it?
No, Multi-Factor Authenticator is required for your security to access the AIA Contract Document online platforms.
Having trouble setting up Multi-Factor Authentication?
If you're experiencing issues, contact our customer support team at support@aiacontracts.com for assistance.
What if I did not receive a code?
If you did not receive a SMS message from AIA Contract Documents click Resend. If you still do not receive a code, please contact Customer Support Team at support@aiacontracts.com who can help troubleshoot the problem.
How often do I need to re-authenticate?
You will need to re-authenticate periodically to protect your security and data. Certain factors may require you to authenticate sooner, such as:
- Browser Cache & Cookies: If your browser cache or cookies are cleared, your authentication session may be removed, requiring you to log in again.
- New Devices or Browsers: If you access your account from a different device or a new browser, you will need to authenticate again for security reasons.
- Private Browsing Modes: Using incognito or private browsing mode will not retain authentication, meaning you'll have to log in each session.
- Security Settings & Changes: If there are security updates, password changes, or suspicious activity detected on your account, you may be required to re-authenticate more frequently.
To minimize frequent logins, ensure you’re using the same trusted device and browser with cookies enabled.