Summary
If your migrated project appears empty with 0 documents, don’t worry—your files are still accessible. This issue is due to a display glitch during migration. To locate your files, open the project and navigate to the Project Files page, where all your documents (e.g., PDFs) are stored. If you still can’t find your files, try refreshing the page, checking filters, or contacting our support team for further assistance.
Why is this happening?
During the migration process, some projects may initially appear empty due to a display issue. However, all files remain intact and can be accessed within the project.
How to Locate Your Files
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Open the Project
- Navigate to the project in question from your project dashboard.
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Go to the Project Files Page
- Within the project, click on the Project Files tab or section.
- This is where all the migrated files (e.g., PDFs, documents, etc.) are stored.
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Verify the Files
- Review the contents of the Project Files page to ensure all expected files are present.
Still Missing Files?
If your files do not appear on the Project Files page or you encounter additional issues, try the following:
- Refresh the Page: Sometimes the display may take a moment to update.
- Check Your Filters: Ensure no filters are hiding certain file types.
- Contact Support: If the issue persists, reach out to our support team with the project name and details of the missing files.