Blank or Gray Screen When Opening Catina

Summary

If Catina opens to a blank or gray screen, clearing your browser cache and reopening Catina usually resolves the issue.

Why This Happens

This can occur due to a temporary browser issue or cached data that prevents Catina from loading correctly.

Clearing your browser cache refreshes the connection and allows Catina to load normally again.

How to Fix the Issue

Follow these steps:

1. Clear your browser cache and cookies

2. Close all browser windows

3. Reopen your browser

4. Navigate directly to:
   https://catina.aiacontracts.com

Help clearing cache : How to clear cache and cookies

In most cases, Catina will load normally after completing these steps.

If the Issue Continues

If you still see a blank or gray screen after clearing your cache:

• Try using a different browser

• Try opening Catina in a private/incognito window

• Contact Support and let them know you are experiencing a gray/blank screen when opening Catina

Our product team is actively working to prevent this behavior in future updates.

FAQs

Why does Catina load to a gray screen instead of the login page?
This can occur due to a temporary browser issue or cached data that prevents Catina from loading correctly.

Do I need to reinstall anything?
No. This is a browser-related issue and does not require reinstalling software.

Will this affect my projects or data?
No. This issue does not impact your projects or documents.