How do I know I received a legitimate email from AIA Contract Documents?
ACD Guide Author
Updated
AIA Contract Documents uses the following domains when contacting you:
- Communications regarding AIA Contract Documents' Online Platform, purchasing, and educational resources will come from sampleuser@aia.org.
- Communications sent from AIA Contract Documents' Sales, Technical and Document Support will come from sampleuser@aiacontracts.com.
- Communications sent from AIA Contract Documents' employees will come from sampleuser@contractdocs.com.
For document related questions:
Our helpline hours:
8:30am - 6:00pm EST Monday to Friday
https://help.aiacontracts.com/hc/en-us/sections/31587170143507-Product-Release-Notes
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Product Release Notes
Find information about new releases to the Catina platform
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https://help.aiacontracts.com/hc/en-us/articles/1500010502581-Beginner-s-guide-to-using-the-online-service
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ACD5 Beginner Guide
Step-by-Step Instructions to using the Online Service
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https://help.aiacontracts.com/hc/en-us/articles/27569274624659-Catina-Platform-User-Guide
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Catina Beginner Guide
Step-By-Step Guide Instructions to Using Catina
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https://help.aiacontracts.com/hc/en-us/categories/1500000913821-Purchasing
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Purchasing
Help with purchasing AIA Contract Document product and services
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https://help.aiacontracts.com/hc/en-us/categories/1500000912902-Documents-by-Delivery-Method
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Understanding Our Documents
Document related resources
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https://help.aiacontracts.com/hc/en-us/categories/1500000648142-Getting-Started-with-the-Online-Service
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Getting Started with the Online Service
Support with using the online service and filling out documents
tax exempt, finalize, payment application, clear cache
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